Wednesday, January 6, 2010

Queen for Another Year

No writings from the Peapod in ages, but I'm back in 2010! (Are those rounds of applause I hear??) Lots of things I've been wanting to write about, but time's been short and blah blah blah. So I start off my writings for the year, not with my usual snarkiness but with some positiveness. Let's get this year started off on the right foot before I drive us into a ditch!

Anyway .... so over the last 3 weeks I've been reminded that it actually pays to spend some time writing. I sent Christmas cards, which makes me feel better since I miss EVERYONE'S birthday.

Then came my outreach to Brabantia Customer Service. Who is Brabantia you ask? They are the people that suckered me into buying an overpriced, but very cool kitchen trash can 8 years ago right after I bought my house.

So the fancy lid broke, and I searched online for a replacement but had a difficult time finding one except for a site in the UK that would sell it and ship to me for $50. I almost ordered it just because it was easy, but instead I sent a letter to Brabantia customer service to find out if I could get it somewhere in the USA. Voila ... they're sending me one for free AND apologized that it broke. Um, I've had it 8 years!!! I have a finger that didn't even make it that long before it broke! Thank you Brabantia. Next time I need a cool trash can, I'll look you up!

As if that wasn't enough! Then .......

I was nosing around the USAir website -- as I often do -- looking for travel bargains, when I noticed that I didn't fly enough miles last year to keep my Queen of the Airways status. And, let me tell you, this status is important. It means: free upgrades to 1st class (where they have free drinks and snacks), free standby, free bags, et cetera Et Cetera Et Cet e Ra!!! Forget the fact that most of my trips are on a 32 seater where the only options are cattle car or cargo -- for my few flights a year that offer 1st class, I must say ... I like it.

So I considered purchasing additional miles to maintain this status -- $200 wouldn't be bad for a year's worth of freebies that would make hours of travel more pleasurable. But before I did it, I wrote to USAir to make sure those miles would count towards keeping my crown. I heard nothing for 2 weeks. Then, I got a phone call at work -- I'd been "selected by [their] Marketing Department" to have my little perks extended for another year. Yahooey.

The moral of the story is: it pays to write and ask questions before you buy.

I saved $250 by writing to these Customer Service departments. Look out email boxes everywhere ..... I'm coming to a Customer Service Department near you soon!!! But be not afraid, if you are good to me I will send you a thank you note and then write nice things about you on my blog.


Los said...

It's so easy to write to companies now, with e-mail. I love it, I love it, I love it!

Lora said...

Happy new year!

I'm a letter writer too, but I never seem to get such a great response.

Sandi said...

Good for you. You will need those perks when you are my "Plus 1" for my brother's destination wedding this summer.

Anonymous said...

Good to read that you're so satisfied with the Brabantia service. And we're happy to keep up the durability of our Touch Bin trash can ...

Anne Slaats, Brabantia Branding, Netherlands